Norwegian Report Explores Enshittification in Technology

The Norwegian Consumer Council has released a report titled "Breaking Free: Pathways to a Fair Technological Future," which examines the concept of enshittification and its impact on consumers and society. The report suggests that while this phenomenon poses challenges, there are ways to counteract its effects. In collaboration with over 70 consumer groups and other stakeholders from Europe and the US, the council is advocating for policy changes by sending letters to policymakers in the EU/EEA, UK, and the US.

Understanding Enshittification

The report by the Norwegian Consumer Council delves into the concept of enshittification, a term used to describe the degradation of technology and digital services that negatively impacts users and society. This phenomenon is characterised by practices that prioritise profit over user experience, leading to a decline in service quality and consumer satisfaction. The report highlights the widespread nature of this issue and its implications for both individual consumers and the broader societal landscape.

To address these challenges, the report outlines potential pathways to mitigate the effects of enshittification. It emphasises the importance of collective action and policy intervention to create a more equitable technological environment. By collaborating with numerous consumer groups and stakeholders, the Norwegian Consumer Council aims to influence policymakers to implement changes that prioritise consumer rights and fair practices in the digital realm.

Advocacy and Policy Change

In an effort to drive change, the Norwegian Consumer Council, along with more than 70 consumer groups and other actors, is actively engaging with policymakers in the EU/EEA, UK, and the US. They have sent letters urging these policymakers to consider the findings of the report and take action to address the issues of enshittification. This collaborative approach underscores the need for international cooperation in tackling the challenges posed by the current technological landscape.

The report and the subsequent advocacy efforts aim to raise awareness about the detrimental effects of enshittification and encourage the development of policies that protect consumers. By highlighting the collective voice of consumer groups and stakeholders, the initiative seeks to foster a fairer and more sustainable technological future.

Story based on discussion on Hacker News.